RED HEART BALLOON

Frequently asked Questions

Your order will be delivered on the day and time frame you selected. AM deliveries will be delivered from 8am 12:30 midday, and PM deliveries will be delivered by close of business 5:30pm, before 2:30pm for Schools. If there is a specific time you would like the flowers to be delivered, pop it in the notes section of your order, we will always try out very best to accommodate.
If the premises look safe and out of the weather, we will leave the flowers safe, and text or call the receiver to let them know the flowers have been left safe, and where we leave them. We will also reach out to the sender so they know that their order has been delivered and left safe, and their friend has been notitified.
If its colours or happy with a selection of floral choices just pop it in the notes section, if the flowers are in season and we have them available in store, and within your budget, we will be sure to use them. If they are a MUST have in your bouquet, please DM us, call or email us in advanced and we can get your specific florals organised for you.
We deliver to most of the Greater Wollongong Region, from Helensburgh to Albion Park Rail.
For further information and delivery fees see more info HERE
We offer 2 delivery time slots - 9am - 12pm (Midday) and 12pm (Midday) - 6pm. We delivery 7 days a week. If you require a specific delivery window, please leave us a note in the checkout page and we will do our best to accomodate you!
Call us! As soon as you can so we get your delivery to the right place first time. If we don’t hear from you and the flowers need to be picked up from the incorrect address and redelivered, an extra delivery fee will apply.

We will try and contact the receiver on the phone number listed in your order.
If they are not answering we will leave the flowers in a safe space and send the recipient a photo via text of their location.
If all hope is lost and there is no answer and no safe space we will try and contact you to get further instructions. We will jump a fence, knock on doors, scale tall buildings to make your flower delivery happen! But let’s hope thats not needed.
Photos are for reference. Your order will be arranged based off the photo and we will make every effort to create your bouquet as close as possible to the images shown. However variations will occur as we always use flowers that are in season and of the highest and freshest qualities. We work with Mother Nature in all her infinite and every changing glory, Hallelu!
We attempt to answer all event enquiries with 5 business days, although if your event date falls in peak season or more than a year in advance there may be longer wait periods as we try and prioritise based on event dates to ensure all are given the longest period to coordinate as possible. However if you are a keen bean and want to get things rolling just shoot us a DM on instagram and we can prioritise your enquiry.
We will send out your mood board and floral recipe once your contract has been signed and deposit paid.
80% of our lovely blooms are grown in Western Sydney, Central Coast, country Victoria and Tasmania. The remaining are imported from Malaysia, Mauritius & South America for all our hot house hotties.